RETURN & EXCHANGE POLICY
SHIPPING & RETURNS
INTERNATIONAL SHIPPING INFO
Please Note: Billing information MUST match the information that is listed with your bank or credit card company. This information is mandatory. Billing information that is incorrect will result in a failed payment. In event that a payment fails, you will notice a pre-authorization charge on your bank or credit card account. This charge will drop off within 3 business day. Please contact the charge does not drop off your account after 3 business days.
I Placed an Order. When will my package arrive?
All packages ship via USPS in the United States and for international orders. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
I am an International Customer (Outside U.S.A.) Do I have to pay Customs and Taxes?
All packages are shipped via USPS. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Vitality Mod Company.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
What Method is used for Shipping?
All packages ship via USPS on international orders.
Are there fees for customs and import charges for international customers?
Shipping and handling fees charged by Vitality Mods exclude customs, taxes, and additional charges once package exits the US.
Which international countries does Vitality Mods ship to?
The payment and shipping of electronic cigarettes change frequently and we have a team dedicated to staying on top of current Import and Export Rules. Shipping of any of our products is at the discretion of Vitality Mod Company
Shipping & Handling Explained
On occasion .Vitality Mod Company offers promotions, such as free domestic shipping. These promotions may change periodically. To stay up to date with promotions sign up for our newsletter.
Shipping & Handling Charges are as follows:
Shipping charges are calculated directly from the carrier. We do not assign these charges.
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Free USPS domestic shipping is offered during promotions. International customers are not eligible for free shipping.
Before we dispatch your order, we may need to confirm your details with your card issuer.
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched by our warehouse. Please note: any orders placed on Saturdays or Sundays will not be shipped until Monday.
Arrival time with free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.
It is the responsibility of all international customers to be aware of the customs and importation laws for their respective country.
Furthermore, all duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. Vitality Mod Co. is not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.
As a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments.
If you are unsure, please contact your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Vitality Mod Company is delighted to have customers from all around the world. We ship to the most international countries to better serve all our clients and Vitality Mod Company fans. International orders may be subject to duties and taxes billed by the destination country’s customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
NOTE: If you refuse delivery of the shipment, you will be held responsible for payment of all return shipping fees and any applicable fees, duties and taxes. Shipping fees are not refundable for undelivered shipments or refused shipments. Which will be deducted automatically from your original form of payment.
International orders are not eligible for:
• Free Shipping
• Certain Promotional Codes